Customer Support Specialist

Responsibilities:

• Provide technical support for applications/systems
• Diagnose, troubleshoot and rectify reported problems
• Over-the-phone diagnostics and troubleshooting
• Manage customer complaints/requests
• Liaise with service providers and vendors
• Convey problems/requests clearly to next level support/development team or suppliers
• Provide 24/7 support on rotational basis

Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• Required language(s): English
• No work experience required.
• Preferably Entry Level specialized in Technical & Helpdesk Support or equivalent.
• Independent (in view of current pandemic, you are likely to be required to work remotely)
• Must be willing to work on shift