Team Lead – MAND / ENG (Banking)

Job Highlights

• 13 month bonus
• Young, energetic and supportive team!
• Diversified and inclusive culture, integrity and high performance

If you have proven 1 year BPO supervisory experience / 2 years Banking experience. We have something for you!

Job Responsibilities

• Able to handle customer’s escalation efficiently by determine the direction of a particular customer’s complaint.
• Problem solving and collaboration between internal and external parties to provide excellent customer service and achieve customer satisfaction.
• Communicating goals from Management Team to the ground.
• Manages and develops a team of assigned Agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support, and education.

Benefits

• Language allowance
• 13th Month bonus
• Performance Bonus
• Medical insurance ，dental & optical allowance
• Attractive training and promotion
• EPF，SOCSO，EIS
• Diversity & multi racial culture

Requirements

• 1-year BPO supervisory experience. Preferably someone with minimum 3 years Banking experience.
• Bachelor’s degree or above.
• Language proficiency in English is mandatory. Preferably if can speak fluently in Mandarin

  *Only Shortlisted candidate will be contacted.

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.