Customer Success Specialist (Non-Voice) – ENG + BM

Job Highlights

• 13-month bonus
• Young, energetic, and supportive team!
• Diversified and inclusive culture, integrity, and high performance

Responsibilities:

• Investigate and resolve issues that are reported by buyers/ seller/ creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and standards of quality
• Become and remain knowledgeable and passionate about leading E-commerce products and services standard.
• Possess strong customer service skills, verbal and written communication skills and empathy, rational decision making

Hiring Requirements：

• Diploma or equivalent in any discipline.
• Fresh graduates are welcomed
• Candidate must be able to accept rotational shift
• Candidate must have possess Advance level in English + BM in terms of verbal, written & comprehension
• Candidate must be willing to work in Kelana Jaya, PJ

**Only Shortlisted candidate will be contacted**

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.