Call Centre Operator

·         To provide a high level of customer service experience when attending to customers’ request, inquiries and complaints within the turn-around-time.

·         To provide first call resolution in an effective and timely manner.

·         To handle customer inquiries in an efficient, courteous and professional manner.

·         Able to work both independently in a team environment by supporting team members in the absence on customer follow up

·         To build strong customer relationship

·         Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers

JOB REQUIREMENT

A self-starter who is able to work independently and under minimal supervision

Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)

Minimum of Sijil Pelajaran Malaysia (SPM) with one (1) year of working experience in Customer service/ Call centre.

Fresh graduates are welcome to apply (Diploma and Above)

Have excellent communication in English and Bahasa