Officer, Digital Engagement (Contact Centre)

Requirements:

• Candidate must possess at least a Diploma.
• Strong written and speaking capability
• English is an added advantage
• Working knowledge of relevant computer programs (eg: Microsoft Office) and telephone systems.

Responsibility:

• Managing incoming/outgoing calls from different sources on the outstanding related stuff (monthly subscription/summons/others) for the projects as below: GoCAr Sharing, GoCar Subs, Renault Subscription Program, and Nissan Subscription Program
• Responsible for managing and reply to the email pertaining to all of the outstanding/payment-related stuff
• Responsible for CTOS and credit evaluation for all the applications received from RSP/GCS/NSP