Fulltime / Internship For Reservation & Customer Support
Job Description
You :
Are you interested in the PROPERTY & HOSPITALITY industry?
Are you PASSIONATE about Reservation & Customer Services?
Can you work INDEPENDENTLY?
Us :
We are on a MISSION to help property owners to generate short-term rent income
We provide beautiful and boutique-style accommodation to make our guests feel HAPPY and HOMEY
We work to welcome our guest with a SMILE
We work INDEPENDENTLY and we can MULTI-TASK
We aren’t afraid to make a MISTAKE & we like LEARNING
We like to TRAVEL, EAT & SHARE
We always seeking for BETTER SOLUTION
Main Duties :
– Communicate with guests, lead guests to make the booking, and update into system.
– Prepare daily job sheet list to be distributed to front desk.
– To respond guest’s request/inquiries during their stay, communicate with frontliners & operation or maintenance team to resolve guest’s requests/enquires.
– To carry out daily night audit and follow up all payment collection.
– Monitor rate and occupancy by providing market insights and report to superior on the propose rate/promotion.
– Prepare invoices to account department for monthly statement used.
– Always support operation/frontliners and provide necessary assistant especially on guest’s requests.
– Continuous search for the various potential platform to increase the sales & occupancy
Job Qualifications :
– Experience in hospitality/hotel/Airbnb industry is a plus
– Minimum 2 years experience in OTA/Reservation/Marketing/Revenue Management or related
– Familiar with Hospitality management system and OTA extranet
– Own smartphone
– Excellent communication skills
– Able to work on weekends and flexible schedule
