Manager – Channel Management (Transaction Banking)

Job Responsibilities

1. Product Development
   • Support system developments, enhancements and ad-hoc projects for Cash Management
     products & services to ensure timely delivery
   • Support the implementation of Cash Management products & payments marketing campaigns and initiatives in line with the department’s business and financial objectives
   • Prepare product documentation and standard operation procedures for Cash Management
     products & services to provide guidelines to other business units on the product features
2. Implementation & Sales Support
   • Demonstrate products & services to customers and other business units and carry out joint calls with Sales Teams when required
   • Understand customer needs and requirement and collate customer feedback on products &
     services Monitor product performance and utilization to ensure product relevance and benefits
   • Escalate issues raised by customer or Client Service team to IS to ensure solutions provided are to customer’s satisfaction when required\

Job Requirements

• Degree holder in related fields
• Minimum 3 year experience in managing product development projects in a banking industry
  (fresh graduates are encouraged to apply)
• Good knowledge in banking products, competitor offerings and market needs
• Good computer knowledge and certain system software
• Good communication, written and oral skills
• Good planner and organization skills to meet objectives and deadlines