Customer Service Representative

1. Handle inbound and outbound calls to customers and internal/ external stakeholders.
2. Engage with customers to:
   – Provide timely and accurate updates and resolutions.
   – Follow up additional information where required without delay.
   – Provide outcomes on adjudication process.
3. Handle communications with stakeholders in line with agreed procedures and guides for conversations.
4. Deliver outcomes and decisions which are cost effective, timely & meet customer needs in line with program requirements.
5. Register required information resulting from the contact in ICF’s IT systems, as required by procedures.
6. Identify and take responsibility to escalate issues when outcome is dependent or outside of authority limits set.

Benefit:

• 13 months after confirmation
• 4D work in office and 1D work from home
• Birthday leave and Early release after confirmation
• Happy and enjoy working enviroment