Delivery Assurance Analyst (Thai Speaking)

Job Purpose:

Scheduling Support Activities: To liaise with drivers, hauliers, customers (IVR), CSC, other internal partners and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.

Inventory Management Activities: To ensure VMI / CPP data quality are up to date. To liaise with customers (VMI), and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries.

Principal Accountabilities:

Scheduling Support:

• Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
• Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate
• Ensure all shipment schedule must be executed and reshipment as per situation.
• Receive urgent order requests and create urgent orders within framework of delivery promise
• Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to VMI customers
• Initiate surcharges for Left on Board and urgent orders to the customers
• Investigate and resolve customer complaints
• Ensure documentation and filing is accurate, up to date and accessible

Inventory Management:

• Ensure data quality, i.e. full and correct submission of VMI data from source into CROSS by using the current tools (VMI-FE)
• Collecting VMI tank physical information (Tank capacity, Product, maintenance status) to ensure VMI orders are generated properly, minimize Left on Boards and stock outs
• Collecting performance data, and feedback to VMI Analyst for improvements
• Handle customer enquiries to change/amend VMI orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate
• Provide feedback of changes to planned shipments to scheduling team, particularly to VMI customers
• Ensure documentation and filing is accurate, up to date and accessible

Key/Special Challenges: Will be asked to alternate Scheduling Support and Inventory Management duties in role

Scheduling Support:

• Correctly apply the general rules for processing exceptions
• Assess/handle unplanned issues arising from delivery/system constraints
• Continuously rotating shift system to provide 24-hour support
• Feedback effectively to scheduling team and scheduling admin

Inventory Management:

• Assess/handle unplanned issues arising from delivery/system constraints
• Maximize the integration between pre-planning and scheduling activities, reducing the complexity of CROSS schedulers job
• Ensure that any late changes to the original schedule are feed back into CPP and appropriate action taken.
• Balance stress, conflicting priorities and time pressures against the need to product an effective and viable CPP order set to the scheduler

Requirements: Skills, Qualifications and Experience:

• Fluent written and spoken Thai language skills
• Good English language skills
• Priority setting in a hectic operational environment
• Stress resistant
• Team player
• Good prioritization skills
• Good problem-solving ability
• Fresh graduates with interest in the role are welcome to apply