Luxury Travel Executive

JOB RESPONSIBILITIES

• Responsible for providing outstanding customer service to enhance our
  customers’ experience by assisting them with personalised travel plans.
• Ensuring that the day-to-day operations and executions run smoothly
  according to planned itineraries.
• Addressing all inquiries or issues promptly and professionally, while
  providing appropriate solutions or advice according to SOP.
• Project manage special tasks efficiently across multiple teams, in view of
  delighting our customers through great customer service and experience.
• Nurturing and maintaining relationships with our key partners and key
  stakeholders (internal and external teams).
• Track and record performance of each experience and provide feedback /
  learnings to the team.

JOB REQUIREMENTS

• Tertiary education with Degree
• 0-2 years of experience in hospitality industry or Luxury Travel segment
• Understands what great customer service standards are and willing to
  implement them
• Strong communication, interpersonal, and customer service skills
• Good organisational, administrative and problem-solving skills
• Resourceful and a creative thinker when it comes to problem solving.
• Agile in ways of working and project management. Able to work through
  physical & digital solutions.
• Good attention to details