Executive, Customer Care

If you are looking to excel and make a difference, take a closer look at us…

Job Description

• Client Servicing support via emails in relation to Cash Management product suite in order to meet the goals and targets
• Provide service solutions to client and to solicit client’s feedback on product/system requirements/issues during visits /dialogues (calls) to the respective internal stakeholder and
• Corporate Internet Banking customers.
• Support transformation initiatives and ensuring provision of a high-quality service delivery through effective execution of daily support operations, people and resources.
• Adhere to HLBB’s policies, services standard and performance measures. Identify and implement operational risk controls, manage daily operations and capacity & capability planning.
• To support and respond to every customer email enquiry and service request in a timely manner.
• Guide and support customer/branches/business centre and/or others department complaints and requests with the timely acknowledgement and solutions

Education / Qualification

• Degree/Diploma in any discipline
• Some exposure in Internet Banking and IT related field

Special Skills

• Problem Solving Skills
• Communication & Customer Service Skills
• Able to plan and execute to aggressive timeline