Customer Service Representative

Huntsman Global Business Services is now looking for a dynamic individual as a Customer Service Representative. Huntsman Performance Products (HPP) is looking for a Customer Service Representative to join our team in our newly set up Shared Service Office supporting our APAC customers. This individual is an important member of a team that help us deliver on our mission by guiding customers through their challenges and solving problems each day. The Customer Service Representative reports into the Customer Service Manager and is given an opportunity to develop new skills and overcome obstacles each day in a fast-paced environment.

A day in the life of a Customer Service Representative is fast-paced and highly variable based on customer volume and demand. The Customer Service Representative is an individual contributor tasked with providing Huntsman Performance Product highest caliber of customer service through direct interactions.

As a Customer Service Representative, you will be supporting the respective Regional Commercial Managers. You will be working together with the Supply Chain Team to ensure smooth order process and delivery.

The ideal candidate will be located in Kuala Lumpur, Malaysia.

As a Customer Service Representative you will:

End to end order management from order placement to final invoicing

Guide customers to issue resolution via phone, email, and other digital tools

Advocate for customers, taking ownership of the resolution journey

Collaborate with teammates, support personnel, and stakeholders to evaluate ambiguous, complex situations and quickly execute decisions

Investigate and resolve incoming customer complaints, escalating to appropriate channels accordingly

Demonstrate strong business and strategic acumen to balance both the customer and business goals

Respond to product inquiries and answer order status questions

Uphold processes and policies in support of organizational goals

Execute against organizational SLAs for customer service

Balance rapidly shifting priorities through multitasking and flexibility

Maintain positive attitude in the face of customer concerns

Act as subject matter expert on HPP’s processes, policies, and internal tools while advocating for the customer experience

Additional duties and responsibilities may be assigned based on the ever-evolving service and support our customers require

What skills and experiences are we looking for?

University degree or above, preferably major in Chemical/ Trade (or)

Minimum 3-5 years relevant experience, chemical industry is a plus

Indent sales order management, SOX Order to Cash management, Incoterms

Experience in handling DG cargo, managed products such as IBC, drums, palletized containers and isotanks

High sense of responsibility, proactive attitude and independent, good interpersonal skills, good written & communication skills in English, Microsoft Excel, SAP

What can we offer?

Huntsman offers unsurpassed opportunities to build a successful future. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on.

Here, you can make an impact and make a difference. Come join us.

Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.

Please refer to https://www.huntsman.com/privacy/online-privacy-notice for Company’s Data Privacy and Protection information.

All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.

Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in “@huntsman.com” and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at http://www.huntsman.com/corporate/a/Careers.

Huntsman offers unsurpassed opportunities to build a successful future. We are a global specialty chemical company with locations in 30 countries around the world, employing over 9,000 associates. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on. Here, you can make an impact and make a difference.  Come join us.