Customer Service Assistant

Responsibilities

• To liase with carrier, custom and customers and relevant departments for tracking of shipments
• Follow up/ monitoring/ arrange all the clearance process and assist in arrangement of door delivery within a specified requested period
• Handle and resolve all customer complaints /inquiries via mail or phone in a timely
• To coordinate internally and externally on the shipping arrangement and documentation preparation
• Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP
• Ensure individual job task is being fulfilled in term on delivery time and cargo safety
• Any other ad hoc and administrative duties

Requirements

• Candidate must possess at least SPM/STPM/Diploma in any discipline
• At least 1 years of customer service explore with familiarity in the freight forwarding industry
• Excellent and strong communication skill, spoken and written in English and Bahasa Melayu
• Proactive with strong interpersonal skill
• Able to work independently with multitasking abilities