Customer Success Specialist (Korean Speaking)
Teleperformance
Job Description
If you are possesses with professional customer service, solution mindset and ability to deliver exemplary customer experience, we have something for you!
Job Highlights :
- Diversity & Multi racial culture
- 13th month bonus provided
- Relevant training and promotion opportunities provided
Job Responsibilities :
- Responsible to resolve customer queries in a timely and accurate manner through live chat, email, or inbound call
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about clients product and service
- Gather, analyst, and utilize relevant data to develop ways to improve the overall user experience
- Recognize trends and patterns, and escalate issues outside the company policy to the global team
Requirements :
- Fresh Graduates from all backgrounds are encouraged to apply
- Fluent English ; Near-native preferred (spoken & written)
- Flexible to work on shift rotation
- Must be able to work In Penang
Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
