Customer Service Support

TRAPO Marketing Sdn. Bhd.

Full Time

Job Description

As a Customer Service Support, you’ll be the first point of contact for any of our agents/partners who have questions, feedback, and compliments! Hence, we are looking for a detail-oriented, empathetic problem solver to join our Commercial Sales Team,

To update Partners and Agent&#;Summary Weekly Sales Activity ;.
To track stocks for commercial ready stocks, partner kit items and request new orders when necessary.
To manage phone calls and correspondence.
To do file keeping in Google Drive.
To build a sustainable relationship with customers.
To assist colleagues within administrative job scope when necessary.
To respond to customer’s inquiries via Gorgias platform:
LiveChat (Autogoodies)
Messenger (Facebook)
Email
WhatsApp
Calls
To assists and guide customers on order placement, refunds, other chargers, refunds, or exchange to meet the team’s sales target.
To update order progress-fulfillment, invoice, etc
To inform customers of upcoming promotions.
Model verification: Vellfire, Alphard, City, trapo back order, etc. (if necessary)
To manage customer’s account-upgrade, downgrade, records progress, etc.
To issue AR form for refunds, exchange, and follow up.
To manage, create, and submit Gorgias ticket with complete information for rework approval.
To update customers on rework status and delivery updates.
To follow up and update the status of an approved ticket.
To close the ticket and update the rework CN and other necessary information.
To arrange necessary arrangements, Reverse Collection, Third Party RC.
Other tasks as assigned by Team Leader from time to time.

Requirements

Good communication and interpersonal skills.
Passionate about the automotive sector and cars.
Have a passion for making customers happy.
Willing to learn with a good attitude.
Fresh graduates are welcome to apply.
Aggressive and fast learner.
Good attitude and responsible character.
Business-minded with entrepreneurship skills.

Why Join Us and What We Could Offer to You?

Clear Company Roadmap
Flat Organization Structure
Exciting Career Opportunity
Energetic, Fun, Young, and Open Culture
Casual Working Attire
Five (5) Working Days
Statutory Contributions
Annual Leave
Medical Leave
Hospitalization Leave
Paternity Leave
Maternity Leave
Examination Leave
Marriage Leave
Compassionate Leave
Time-Off
Time-Slip
Early Knock Off on Birthday
Confirmation Gift
Staff Purchase & Discounts
Dental
Optical
Outpatient Medical Benefits including Specialist Treatment
Medical Insurance Coverage
Life Insurance Coverage
Personal Accident Insurance Coverage
Commission
Training Provided
Entertainment & Engagement Activities
Company Gatherings & Celebrations